Tag Archive for 'targeted advertising'

Red-button advertising ends on Sky - but where does Anytime+ fit in?

BSkyB’s sales-house, Sky Media, has decided to end ‘red-button’ advertising after nine years.  Sky is one of the best-known pay-TV operators offering this application, according to which viewers press the red button on their Sky remote control during a commercial spot to gain extra information about the advertised product, or to receive a brochure or sample in return for entering their details. At its peak in 2006, 160 such campaigns were running on the red-button service.

However, the service was always clunky - particularly when trying to enter personal details via the remote control - and the advent of green-button ‘bookable’ advertising, which allows viewers easily to watch and access long-form ads recorded on their PVRs or in parallel broadcast streams, has rendered the old service obsolete.

While hybridisation of Sky’s HD platform with broadband might have rescued red-button advertising by increasing its functionality and sophistication, comments made last week by Sky confirm that the priority is to use the IP connectivity of its installed HD base to launch a ‘true’ VOD service (‘Anytime+’) later this year.

Sky’s next generation of advertising technology will instead exploit the partitioned hard drive incorporated into later models of the Sky+ box to deliver targeted ad substitution, along the lines of the Sky AdSmart technology currently embedded in its online Sky Player product. This ‘push’-based targeting is unlikely to be very granular, perhaps only addressing homes by zone or region.

It will be interesting to see how Anytime+ integrates this model when it surfaces this year. Because of the quality mis-match between ads delivered over the air and over-the-top video, targeted advertising on VOD pre-roll ads is more likely to be inserted at source. But whether BSkyB’s aim is to make such ads more tightly personalised remains unclear.

BSkyB’s Sky Player: subs forced to opt out of targeted advertising and accept cookies

Only a few weeks after I blogged about the content restrictions Sky Player imposes in an online environment (relative to the satellite one), Sky has now emailed every Sky Player user a new set of terms and conditions.

The most significant change relates to targeted advertising. The Sky email states: “In future, the advertising you see on Sky Player may be better tailored to your interests. The new system, which is called Sky AdSmart, uses customer information to replace some general adverts with ones which we believe to be more relevant to viewers’ potential preferences and interests.”

(Sky AdSmart can be thought of as an Internet-based precursor to targeted ad-substitution on Sky’s satellite PVR platform, due to begin in the first half of 2011.)

Accordingly, the new Ts & Cs s state that Sky will use ‘cookies’ for the purpose of “serving behavioural and tailored advertising on Sky online services and websites and selected third party websites, […] which means you may receive advertisements which are more relevant to you.”

There is an opt-out, of course: users can go to their personal profile and tick a box to say they do not wish to receive this kind of targeted advertising - but the default position is that unless they do so, they will get it: this is not an opt-in system. Ticking the box effectively disables the ‘session cookie’ as well as what Sky calls the ‘Audience Science cookie’.

However, for those who wish to disable all of their cookies (Sky lists six different types including the two above), this will completely disable the Sky Player service. The new Ts &Cs state that “The Service cannot operate if you set your browser to reject all cookies.”

It is not immediately obvious why this should be so, because Sky Player doesn’t rely on these cookies to identify the subscriber or the device as legitimate: in the Ts & Cs, Sky says that users must consent to information being collected about them through the service, which includes the Microsoft Windows Product Key of the registered device, its IP address, and “information derived from the hardware configuration of [the device].” This is of course in addition to the requirement to login and enter a password to use Sky Player. Other authentication information is also presumably being passed back and forth by the Windows DRM system Sky Player uses.

I have to say I find both the ‘opt-out’ and ‘cookie acceptance’ policies surprisingly heavy-handed. But perhaps that is the intention - to test consumer reaction to such policies in the online environment before they finally determine how to soften them for the satellite domain.

The new Ts & Cs also tighten another screw, incidentally: it was definitely my impression that previously, you were allowed to watch Sky Player content on different registered devices at the same time - as long as it wasn’t the same content. The updated version now says you can’t watch any content on two registered devices at the same time. If you boot up a second registered device, you’ll simply stop receiving the content you were watching on the first one.

I can think of good practical reasons for doing that: quality is likely to be reduced on both streams unless the household has at least 4-5Megs available downstream. But isn’t that a matter for the user?